Our shipping rates are reviewed regularly and adjusted in line with current courier pricing.

Shipping within Ireland & Northern Ireland

We offer free shipping on orders over €70 within Ireland and Northern Ireland.

For orders under €70, shipping costs are calculated at checkout based on the size, weight and destination of your order.

Small items such as beeswax wraps, seeds and beeswax bars may be sent as large envelopes with An Post. This is a standard untracked postal service. If you would like to upgrade to a tracked service, please email [email protected] immediately after placing your order.

Larger items including honey, candles and propolis products are shipped using a tracked service with An Post or another courier.

Local Collection

Free collection is available from Hanna’s Bees, Little Island, Cork, T45YX68

Select Click & Collect at checkout. You can either leave a note at checkout with your preferred collection date and time, or email [email protected] to arrange a suitable collection time.

Collection times: 
Weekdays 9:00 – 16:30
Evenings and weekends by appointment.

UK & International Shipping

We ship to the United Kingdom, Europe, North America and most other countries.

Shipping rates are calculated at checkout based on the destination and parcel weight. If shipping is not automatically calculated at checkout, please contact us at [email protected] and we will provide a shipping quote.

Please note that due to import restrictions on honeybee products, we are unable to ship to certain countries, including Australia and New Zealand.

Please note that import tariffs, taxes and duties are not included in our shipping rates. These charges may be applied upon import and are the responsibility of the customer.

Order Processing & Delivery

Orders are processed within 1–3 working days (excluding weekends and public holidays).

Once your order has been packed and prepared for dispatch, you will receive a shipping confirmation email. Where applicable, tracking details will be included so you can follow your parcel during delivery. If you have not received this email, check your spam folder, and if it is not there, email [email protected].

Delivery within Ireland typically takes 1–4 working days once the parcel has been handed to the courier. While we work with reliable delivery partners, delivery times are estimates and may occasionally be affected by factors outside our control. If your parcel has been sent via a tracked service, please contact the courier for more information about the delivery. 

Please ensure you include a phone number and that your delivery address is correct at checkout, as we cannot be responsible for delays or losses due to incorrect delivery details.

Lost or Delayed Items

If your order has not reached you within 10 working days of receiving your shipping confirmation email, please email [email protected] and we will help you track your parcel.

When contacting us, please include your order number, delivery address and phone number. Also please forward any communication you have had with the courier in relation to the item.

Returns

Returns are accepted within 30 days of delivery, provided the item is unused, unopened and in its original condition.

Once the returned item has been received, we will issue a refund for the product value excluding the original shipping cost. Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

Damaged Orders

If your order arrives damaged, please email [email protected] with your order number and a photo of the damaged item so we can resolve the issue promptly.